CANCELLATION POLICY

Snatch Me Up Booking, Payment, Cancellation & Service Policy Please review carefully before booking any appointment, package, or service. At Snatch Me Up, we value every client and strive to provide a professional, organized, and high-quality experience. To reserve time, staffing, travel availability, and appointment space, all bookings are subject to the following policies. 1. Deposits & Booking Policy * A non-refundable deposit is required to reserve all appointments, packages, trainings, mobile services, rentals, recovery care dates, and specialty services. * No appointments or dates are held without payment. * Deposits secure your reserved time and compensate for scheduling, blocked availability, preparation time, and administrative costs. 2. Final Payments * All remaining balances are due on the day of the client’s first scheduled session, prior to the start of services. * Clients booking multi-session packages must pay the full remaining package balance on the first day of service, unless otherwise approved in writing. * If payment is not received before the start of services, Snatch Me Up reserves the right to cancel, delay, or release the booking. * All deposits and payments made are non-refundable except where expressly stated in the cancellation window below. 3. Cancellation Policy (72-Hour Notice Required) * A minimum of 72 hours’ notice is required to cancel or reschedule a single appointment. * Cancellations made with less than 72 hours’ notice are non-refundable and may be counted as used sessions. * Deposits remain non-refundable in all cases. * Same-day cancellations are treated as late cancellations. 4. No-Show Policy * Clients who fail to attend, fail to answer the door for mobile appointments, or are unavailable at appointment time may be considered a no-show. * No-shows for package clients will result in the loss of one session from the package. * Single-session no-shows forfeit payment. 5. Package Expiration Policy * All prepaid packages must be completed within three (3) months / 90 days from the original purchase date unless otherwise stated in writing. * Unused sessions remaining after expiration are forfeited and non-refundable. * Extensions are not guaranteed and may be approved only at management discretion. 6. Rescheduling Policy * Clients may request to reschedule with at least 72 hours’ notice, subject to availability. * Last-minute rescheduling is not guaranteed. * Repeated schedule changes may require additional fees or a new deposit. * Promotional pricing may be forfeited if appointments are changed. 7. Mobile Massage / Mobile Services Snatch Me Up offers mobile massage and select mobile wellness services based on availability. * Client must provide a safe, clean, and accessible service location. * Travel fees may apply depending on distance, parking, tolls, stairs, or extended travel time. * If the environment is unsafe or inappropriate, services may be canceled without refund. 8. Recovery Care / Concierge Services For post-op recovery care and mobile concierge services: * Surgery schedules are controlled by the surgeon or facility and are outside of our control. * Date changes caused by surgeon/facility are subject to staff availability. * Last-minute changes may require additional fees or may be declined. * If client ends services early, declines scheduled hours, or no longer needs care, unused time remains non-refundable. 9. Home / Hotel / Airbnb Requirements For mobile or in-home services: * Client must provide a safe, sanitary, smoke-free environment. * For extended care, a separate bed or sleeping space may be required for caregiver. * Unsafe, hostile, unsanitary, or inappropriate conditions may result in immediate cancellation of services without refund. 10. Photo / Video Consent & Media Release With the client’s permission, before-and-after photos or videos may be taken to document progress and results. * By consenting in writing or verbally at the time of service, client authorizes Snatch Me Up to use approved photos/videos for promotional purposes including social media, website, advertisements, and marketing materials. * No medical records or private personal information will be shared. * Consent is voluntary and may be declined at any time before content is captured. * Once content has been published or used in completed marketing materials, removal from already distributed materials may not be possible. 11. Health & Safety Policy Client safety is our top priority. Snatch Me Up provides non-medical support services unless otherwise specifically licensed for a treatment being performed. We reserve the right to pause or stop services if: * A client appears medically unstable * Emergency care is recommended * The environment is unsafe * Staff boundaries are violated * There are concerns beyond our scope If necessary, we may contact 911, emergency contacts, or request medical assistance immediately. 12. Results Disclaimer * Results from body contouring, massage, wellness, and post-op services vary by individual. * No guaranteed cosmetic, healing, shaping, or weight-loss outcomes are promised. 13. Chargebacks / Payment Disputes By submitting payment, client confirms they knowingly agreed to these policies. Improper chargebacks or payment disputes may be contested using invoices, booking confirmations, communications, forms, service logs, and appointment records. 14. Agreement By paying any deposit, package, invoice, or session, client confirms they: * Read and understood all policies * Accept all terms and conditions * Understand deposits are non-refundable * Agree to cancellation, no-show, and package expiration terms We truly appreciate your business and look forward to caring for you. 💖